FAQ

Find answers to common questions about our bikes, shipping, returns, warranties, and customer service. Learn how to care for your bike and get support when you need it.

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  • Basic stuff

    How does this work?

    • Book an check-in appointment online or stop in store. A professional bicycle mechanic will inspect your bike and send you an estimate along with their findings.

    What if something goes wrong?

    • Everyone is human. No matter what happens, we have your back. Our policy is that we "cover mechanic mistakes for 30-days" - though we do allow for some wiggle room.

    When will I get my bike back?

    • We'll complete your repair as soon as possible and will send you an ETA with your estimate. Some special ordered parts and larger repairs will take a little longer, but that's to be expected.
  • Payment/Returns

    How do I pay?

    • Service can be paid for online or in person - cash and card work great! We do not accept checks at this time.

    Are estimates free?

    • There is a variable bench fee for some estimates - this is relatively rare.

    Can I return this?

    • If we installed it on your bike, you probably can't return it. Opened products can be returned with a 20% restocking fee. Special ordered products are not eligible for returns and require a deposit.
  • What do you work on?

    Do you work on this?

    • Scooter? No.
    • E-dirt bike? No.
    • Gas motor? No.
    • Mobility equipment? No.
    • Cargo bike? Call first.
    • E-bike? Probably.
    • Outdated suspension component? Probably not.
    • Damper? Most likely.
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